ISLE OF MTV, MALTA, 9 July 2019
Ticket Terms and Conditions – Updated 17 April 2019
1. Event Organiser
The following Terms and Conditions govern the acquisition of tickets for the Isle of MTV main event taking place in Malta on 9 July 2019 (the "Event"). These terms and conditions apply to you and your guests.
Ticket sales to the Event are managed by Universe, Inc., a company with its registered address at 995 Market Street, Fl 2, San Francisco, CA 94103, USA ("Universe") on behalf of Viacom International Media Networks UK Limited, a company registered in England and Wales with company number 10344647 located at 17-29 Hawley Crescent, London, United Kingdom, NW1 8TT ("MTV"). Once you access the Universe platform to obtain the tickets, they will be issued to you (the ticketholder) for free on behalf of MTV.
All ticket acquisitions are subject to the standard terms and conditions of Universe, the venue's terms and conditions, as well as MTV's own terms and conditions of entry to the Event set out below. In the event of any inconsistency, these terms and conditions will prevail.
2. Eligibility and scope
a. You can only acquire tickets to the Event on your own behalf if you are 16 years of age or over. Anyone wishing to attend the Event under the age of 16 will need their parent or legal guardian to complete the ticketing process (see further term 3(c) and the Data Protection section below). Anyone wishing to attend under the age of 14 needs to be accompanied by an adult over 18. If ID is requested by MTV, only currently valid ID in the form of a passport, driving licence or other form deemed acceptable by MTV will be accepted.
b. Ticket sales will be open from 11:00am BST on 17 April 2019.
c. Employees and contractors (and their respective families) of MTV or Universe (including their group companies) are not eligible to obtain tickets.
d. You (the ticketholder) are permitted to acquire up to a maximum of four (4) free standard tickets: one (1) for yourself and three (3) for your guests. In each case, standard tickets will be in the form of e-tickets for you to print at home. The ticketholder's name will be integrated into the ticket and the ticketholder's ID will be checked on entry. If the person named on the tickets is not one of the people trying to enter the venue, neither the ticketholder nor the guest(s) will be allowed entry.
f. Only tickets issued by MTV's official ticketing partner Universe are valid. Tickets obtained in any other way are invalid. Tickets are strictly non-transferable and must not be exchanged or given or sold to a third party.
3. Entry to the Event
a. This is a standing event. There are no seats available. If you require accessible seating requirements due to disability, please note that such arrangements are subject to the venue's limitations and/or restrictions and the venue may not always be able to accommodate your needs. Please see further the Special Needs section in the Frequently Asked Questions on the Isle of MTV website.
b. The following items are strictly prohibited in the venue: professional audio/video recording equipment; rucksacks or bags bigger than A4/magazine size; flags on poles; glass of any kind (including perfume bottles); alcoholic drinks (other than those bought at the venue by anyone aged 17 or over); drugs or illegal substances of any kind; any form of weaponry (including pointed instruments, screw drivers, syringes, scissors, guns, etc); fireworks; laser pens; selfie sticks; drones; aerosols; klaxons / air horns; unlicensed, counterfeit or illegal merchandise; or anything else that MTV deem to be dangerous, unsafe or could restrict the view or ruin the enjoyment of other ticket holders. Any ticket holder found in possession of any of the foregoing items will have the item confiscated, without liability, and may be refused admission and/or ejected from the event at MTV's discretion. Anyone found with a dangerous or illegal item (including but not limited to illegal drugs or weapons) will be reported to the police. You must not bring food into the venue unless authorised by MTV's security for personal or medical reasons only.
c. MTV and venue management can refuse entry to, or remove any person from, the venue who is behaving in an inappropriate manner or appears to be intoxicated or under the influence of drugs. The right of admission is reserved.
d. If you cannot display a valid ticket, or valid ID if requested, you will not be admitted. There will be no re-admittance if you choose to leave.
e. The event may be filmed, photographed or sound-recorded by or on behalf of MTV. You consent to the filming, sound-recording and/or photography of yourself as a member of the audience and the subsequent commercial broadcast, publication or other distribution in all media worldwide forever without payment to you.
f. You agree to cooperate fully with MTV's representatives and follow all instructions and rules relating to the event (including, if MTV deems it necessary, to move you to a different part of the venue's audience).
g. To ensure our audience's safety, MTV and/or the venue management may conduct security searches both before you enter the venue and at any time during the event, which may include searching in your bag and/or outer garments and/or anything else you may be carrying with you. The venue does not provide a cloakroom facility.
h. Event activities may not be confined to the main stage area and may occur anywhere within the venue.
i. Some areas of the audience may have a restricted view.
j. The use of cameras, videos or any other sort of audio, visual or audio-visual recording equipment (including the use of smartphones for audio or visual recording) is strictly forbidden during the event.
k. Neither MTV nor its sponsors or the venue shall be liable for any property lost, stolen or damaged in or around the venue.
l. Flags, emblems, clothing or other paraphernalia of a political or racist nature, or anything promoting hate speech of any kind, will not be permitted on site.
m. No sports jerseys, for example rugby or football shirts.
n. To the extent permitted by applicable law, neither MTV nor the venue accepts any liability for any other loss (whether direct or indirect) incurred by the ticketholder or their guest in connection with the event.
o. Strobe lighting, pyrotechnics, lasers and smoke effects may be used as part of the event.
p. The law prohibits and punishes the production, distribution and sale of forged tickets and unofficial merchandise.
q. Any change in relation to the event will be communicated through MTV's social media channels and/or MTV's ticketing partner Universe for the purposes of this event.
r. In the event of inclement weather, unless deemed unsafe by MTV to continue, the show will go on. If it rains ticketholders are allowed to wear waterproof clothing such as hoodies, anoraks and ponchos, but umbrellas, parasols, tents, gazebos, windbreaks or any other large items that could obstruct the view of other ticketholders are strictly prohibited and will be dealt with in the same manner as those prohibited items in term 3(b).
4. Personal Data
When you obtain your tickets via MTV's ticketing partner Universe, you will be offered various options when submitting your name, date of birth, nationality and email address.
If you are aged 16 years or over, you will be offered the following options:
If you are under 16 years of age, you will be prompted to provide an email address of your parent or legal guardian who will be asked to complete the ticketing process on your behalf and will be asked the following ("they" and "their" for these purposes means your parent or legal guardian):
a. To verify that they are your parent or legal guardian
MTV and Universe will process your personal data for the sole purpose of managing the tickets sales to the Event. The legal basis of the data processing is the performance of these terms and conditions. Your personal data will be retained by MTV and Universe for a reasonable period to fulfil the purpose for which such personal information was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and such personal information may be stored in countries outside of the EU (including, without limitation, the USA).
You have the right to access the personal information Universe, the Malta Tourism Authority and MTV holds about you and ask Universe, the Malta Tourism Authority and MTV to correct, erase, object to, or request that we limit or restrict certain processing of your personal information by sending a letter to the addresses included in term 1 above. If we are not able to address the concerns entrants have the right to lodge a complaint with the Data Protection Authority where you live, work, or where the issue took place.
5. Cookies on the ticket portal
6. Customer Assistance
Any general queries regarding the Event can be sent to: firstname.lastname@example.org
Updated 17 April 2019